Housekeeping Supervisor

The Housekeeping Supervisor will ensure that the highest levels of cleanliness and guest satisfaction are maintained. Provide a work environment that promotes integrity, fosters teamwork, recognizes initiative, and ensures excellence throughout.
Essential Duties/Responsibilities: This position has the overall responsibility for the supervision and inspection of the rooms and the public space in order to ensure product quality standards with optimum services provided to the guests.
Report all safety hazards and suspicious person or activities to Security
Learn and maintain an awareness of all safety and emergency procedures and their role in assisting during critical times
Adhere to strict department and hotel attendance policies
Perform ongoing quality inspections of rooms and take corrective action as needed to address quality deficiencies, particularly in regard to housekeeping issues.
Follow-up on room inspections for corrective action as needed.
Coordinate daily operational needs with the Front Office, Maintenance and Property Management.
Perform minor and general maintenance functions as required.
Report major and minor maintenance issues.
Attend all scheduled meetings where the presence of the Housekeeping Supervisor is required.
Monitor training programs to insure the highest level of customer service throughout the department.
Resolve customer complaints; follow through on comment card and customer feedback as appropriate to maintain a high level of customer satisfaction.
Monitor training programs to insure the highest level of cleanliness standards throughout the Hotel.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
Oversees lost and found procedures for all housekeeping areas.
Perform other duties as requested by the General Manager
To perform this job, an individual must be able to perform each essential duty successfully. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prior Hotel Experience required.
Prior management experience in housekeeping discipline
Professional and neat appearance

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